I sell flooring. Not really glamorous. But I like it. I like seeing people get something new and fresh for their home. Even if they are putting a new floor in to sell it, they have a sense of pride when they pick out carpet, tile, or whatever it may be.
I had a customer that came in to buy one small room of flooring for a concrete mudroom. It had some older carpet down that wasn't the most beautiful.
As we got to talking I found out that she is selling to join her husband who is working in a warm, sunshiny state. She is already retired.
I told her that I was jealous of her move and the fresh flooring would definitely help her sell faster once she was ready.
She also decided to add carpet to the living room and dining room. So I measured up the areas. She followed me back to the store to find a remnant. She called for a reused friend and designer to help her out as well.
After a good couple of hours vested in this sweet customer we had everything picked out, install set up, and she was very excited! Her husband thousands of miles away wasn't too keen on her pumping dollars into the place they were moving from, but she wanted the house to be nice. This house is where she raised her family. She still had pride in it.
The week after install, she called to tell me she wanted to do her kitchen. I offered to come over after work to measure up the kitchen and see what ideas she had. I priced them up for her that night once I got home and she was discouraged by the price. I had told her that she should put the house on the market and see what happens before she put extra money in (such a good saleswoman, eh?!)I told her that she needed some feed back from potential buyers. I knew a family would come in there and love the house the way was, without her extra worry.
She thanked me for the kind words.
Saturday, the store opens at 10. The door dings and it's my God-fearing customer. I greeted her and told her that I shared her listing with my best friend. She beamed with delight.
I asked her how it was going and she already had 5 walk throughs and an appointment set for that afternoon!
Then she handed me an envelope to open on my way home.
I opened the card envelope, inside was a nice note thanking me for helping her out and that she wanted to bless me. She left two twenty dollar bills and a ten. I was near-tears as I was only doing my job. To help customers shop, give them honest opinions, and educate them on the best options is what I am supposed to do!
RK, you are a blessing and made me feel like a million bucks for your sweet letter and generous "tip." I feel guilty for accepting, yet I am grateful and so appreciative of your thoughtfulness.
I love being able to work in a field that allows me to be a part of something people truly care about. I think that's why I loved working in events, tour, and travel. Flooring may not be a wedding but you're a part of someone's home!
Comments
Post a Comment